Refund Policy

Returns
You may return any tea accessory within 14 days of receiving your order.
Please note: Packaged teas and loose-leaf tea are non-returnable.

To be eligible for a return, tea accessories must be in their original condition and packaging.

How to Request a Return
For return requests, please contact us at retail@avantcha.com.

Return Shipping Address
ARTISAN SPECIALTY TEA TRADING (AVANTCHA)
Warehouse No 12, Kunooz 6 Street, Al Manara, Al Quoz Industrial 1
PO Box 71552
Dubai, Dubai, United Arab Emirates

Please note: Return shipping costs are the responsibility of the customer.

Refund Process
Refunds, including any delivery charges, will be processed within 30 days of receiving your returned items.

Order Cancellation
If you wish to cancel your order, please contact us at retail@avantcha.com within 2 hours of placing your order. While we will do our best to accommodate your request, we cannot guarantee cancellations after this period.