Shipping Policy

Effective Date: 29 October 2026

This Shipping Policy sets out the terms governing the dispatch and delivery of products purchased through avantcha.com.

The AVANTCHA global online store is operated by Artisan Specialty Tea Trading LLC, based in Dubai, United Arab Emirates, which is responsible for the sale and fulfilment of orders placed through the website.

1. Scope of This Policy

This policy applies to the delivery of physical products purchased through avantcha.com by individual and business customers.

Artisan Specialty Tea Trading LLC delivers throughout the United Arab Emirates and to selected international destinations.

The countries, currencies and delivery options available for a particular order depend on the customer's selected shipping destination.

Deliveries are subject to the conditions set out below, together with our Terms of Service and applicable law.

Separate conditions may apply to purchases made at AVANTCHA Tea Bars and to events, workshops and masterclasses.

2. Shipping Carriers and Methods

Artisan Specialty Tea Trading LLC partners with Quiqup for domestic deliveries within the United Arab Emirates and DHL Express for international deliveries.

The applicable delivery service is determined by the shipping destination and the delivery options available at checkout.

Domestic UAE customers may be offered express same-day, scheduled same-day or next-day delivery options, depending on their location and the time at which the order is placed.

International orders are dispatched from Dubai through the relevant delivery service.

3. Shipping Rates

Shipping rates are determined by the selected delivery country, account type and order value.

The website applies destination-specific delivery charges, free-shipping thresholds and courier arrangements.

The applicable shipping method and delivery charges are displayed during checkout before the order is confirmed.

Shipping Table

A dynamic shipping table is rendered below to reflect real-time rates. If JavaScript is disabled, a simplified version will be displayed instead.

4. Dispatch and Delivery

Orders are generally processed and dispatched Monday to Saturday, excluding applicable UAE public holidays.

For standard dispatch:

• Orders placed before 16:00 Gulf Standard Time (GST, UTC+4) on a dispatch day are ordinarily dispatched the same day.

• Orders placed at or after 16:00, or on non-dispatch days, are ordinarily dispatched on the next dispatch day.

These dispatch arrangements are subject to product availability, payment authorisation and order verification.

Domestic express and same-day delivery services may have earlier order cutoffs, as specified in Section 3 and during checkout.

Estimated Delivery Times

• UAE orders: Generally within 0–2 business days, depending on the selected delivery service.

• International orders: Generally within 2–6 business days, depending on the destination.

For international orders, the destination-specific estimates in Section 3 provide further guidance.

Delivery estimates are indicative and are calculated from the date of dispatch rather than the date of purchase, except where a specific same-day delivery service is selected.

Actual delivery times may vary due to courier schedules, customs processing, local delivery conditions, weather, public holidays, operational disruptions or circumstances beyond our reasonable control.

Where delays occur, customers may contact our Customer Care team for assistance. Applicable statutory delivery rights remain unaffected.

5. Tracking and Notifications

Once an order has been dispatched, tracking information and delivery updates will be provided where available.

Depending on the delivery service:

• Quiqup: Domestic delivery notifications and tracking information may be provided through WhatsApp or other available communication channels.

• DHL Express: International delivery updates and tracking information may be provided by email or SMS, including available delivery management options.

Customers are encouraged to ensure their contact information is accurate when placing an order.

6. Delivery Instructions

Customers are responsible for providing complete and accurate delivery information, including a valid delivery address and contact number.

Deliveries must be made to a physical address. Post office boxes are not accepted.

Customers are advised to ensure that the shipment can be received at the specified delivery address.

Where supported by the delivery provider, alternative delivery instructions or contactless delivery arrangements may be requested through the relevant tracking or delivery management service.

For deliveries to business addresses, we endeavour to arrange delivery before 18:00 local time at the destination, subject to courier availability.

7. Lost, Damaged or Incomplete Shipments

Artisan Specialty Tea Trading LLC bears the risk of loss or damage to goods until successful delivery to the customer or a person authorised to receive the shipment, subject to applicable law.

If an order is lost, arrives damaged or incomplete, or is recorded as delivered but has not been received, customers should notify our Customer Care team promptly at customercare@avantcha.com.

Artisan Specialty Tea Trading LLC will investigate the matter with the relevant delivery partner and arrange an appropriate resolution in accordance with applicable law.

Claims relating to damaged, missing or incorrectly supplied products are handled in accordance with the notification and verification procedures set out in our Refund Policy.

8. Taxes, Duties, and Customs

United Arab Emirates Orders

Applicable UAE taxes are included in or disclosed as part of the checkout total, in accordance with relevant legal requirements.

International Orders

All international orders placed through avantcha.com are shipped on a Delivered Duties Paid (DDP) basis, except orders delivered to Kazakhstan.

For DDP orders, AVANTCHA covers the applicable import duties, taxes and customs clearance charges. Customers are not required to pay additional import charges upon delivery.

If an unexpected customs payment is requested for a DDP order, please contact customercare@avantcha.com before making the payment.

9. Sustainable Shipping – DHL GoGreen

As part of our commitment to sustainability, all international shipments via DHL are processed using DHL’s GoGreen climate-neutral shipping program.

This initiative offsets the carbon emissions associated with parcel transport through verified environmental protection projects, ensuring that your order arrives with minimal environmental impact.

10. Governing Law and Jurisdiction

This Shipping Policy is governed by the laws of the United Arab Emirates and forms part of the contractual conditions applicable to purchases through avantcha.com.

Subject to applicable mandatory law, disputes arising from this policy are governed by the jurisdiction provisions of our Terms of Service, including the Dubai International Financial Centre Courts.

Mandatory consumer protection provisions and statutory rights in the customer's country remain unaffected where those provisions apply.

11. Contact

For enquiries concerning shipping, delivery, customs or missing and damaged shipments, please contact:

Artisan Specialty Tea Trading LLC
Unit 12, Kunooz 6 Street
Al Manara, Al Quoz Industrial Area 1
PO Box 71552
Dubai, United Arab Emirates
Trade Licence No.: 803469
Email: customercare@avantcha.com

Artisan Specialty Tea Trading LLC reserves the right to amend this Shipping Policy to reflect changes in its delivery services, business practices or legal requirements. The current version will be published on this page with its effective date.

Amendments will not retrospectively alter the conditions applicable to orders already placed, except where required or permitted by law.