Effective Date: 29 October 2026
These Terms of Service govern purchases made through avantcha.com and the use of the website.
The AVANTCHA global online store is operated by Artisan Specialty Tea Trading LLC, based in Dubai, United Arab Emirates, which is the contracting seller responsible for orders placed through the website.
AVANTCHA is a trademark owned by AVANTCHA Switzerland GmbH.
By completing a purchase, customers agree to these Terms, together with the applicable product information and policies made available before checkout. Mandatory rights under applicable law remain unaffected.
These Terms apply to individual and business customers purchasing products or services through avantcha.com in the United Arab Emirates and other supported countries.
Customers are required to provide accurate and complete information when placing an order or creating an account, and to maintain the confidentiality of their account credentials.
Customers are responsible for activity carried out through their accounts to the extent attributable to them under applicable law.
Where Artisan Specialty Tea Trading LLC has agreed separate commercial terms with a business customer, those terms take precedence for the relevant transaction to the extent permitted by law.
Separate conditions may apply to purchases made at AVANTCHA Tea Bars and to particular events, workshops and masterclasses.
The version of these Terms applicable at the time of purchase forms part of the relevant sales contract.
Currencies and Pricing
avantcha.com serves customers in multiple countries and supports different transaction currencies according to the selected market and delivery destination.
Supported currencies may include AED, BHD, CAD, EUR, HKD, JPY, KWD, MYR, NOK, OMR, QAR, SAR, SGD and USD.
The available products, prices, delivery methods, shipping charges, applicable taxes and promotional offers may vary according to the selected market.
The transaction currency and total payable amount are displayed before an order is confirmed.
Where prices are displayed in a currency other than the customer's payment-account currency, the payment provider or card issuer may apply its own exchange rate or currency conversion charges.
Applicable taxes and additional charges are disclosed at checkout in accordance with the requirements relevant to the transaction.
Ordering and Payment
We accept Visa, Mastercard, Apple Pay and Google Pay, subject to the payment methods available at checkout. Transactions are processed through authorised payment service providers.
Payment is required in full at checkout unless alternative payment terms have been expressly agreed with an authorised business customer.
Before submitting an order, customers have the opportunity to review and correct their order details, including the selected products, quantities, delivery country and shipping information.
By completing checkout, customers submit an order for the selected products. A sales contract is formed when payment is successfully authorised and Artisan Specialty Tea Trading LLC confirms acceptance of the order through the checkout process. An electronic order confirmation is subsequently provided.
All orders are subject to product availability and the successful completion of applicable payment and verification procedures.
If Artisan Specialty Tea Trading LLC is unable to fulfil an accepted order due to circumstances such as product unavailability, an obvious pricing error or an unforeseen operational issue, we will inform the customer promptly and seek an appropriate resolution in accordance with applicable law.
Where an order is lawfully cancelled and payment has already been received, the relevant amount will be refunded in accordance with applicable legal requirements.
We take reasonable care to ensure product information, descriptions, images and prices are accurate.
Artisan Specialty Tea Trading LLC delivers throughout the United Arab Emirates and to selected international destinations supported by avantcha.com.
The available delivery countries and shipping methods may change over time. Customers can confirm availability by selecting their delivery country during checkout.
Domestic UAE orders are delivered through our appointed local delivery partner. International orders are generally dispatched from Dubai using DHL Express.
Delivery charges, applicable free-shipping thresholds, dispatch schedules and estimated delivery times are set out in our Shipping Policy.
Orders are generally dispatched as a single shipment. If alternative arrangements become necessary, customers will be informed where appropriate.
Taxes, Duties and Customs
For international orders, the treatment of import duties, taxes and customs clearance charges depends on the destination and the applicable shipping arrangement.
Where an order is expressly supplied on a Delivered Duties Paid (DDP) basis, the applicable import duties and charges covered by that arrangement are the seller's responsibility.
Where duties or import taxes are not prepaid or included under the applicable shipping terms, the customer may be responsible for charges assessed by the destination country's authorities or delivery provider, subject to applicable disclosure and consumer protection requirements.
Further details are provided in our Shipping Policy.
Delivery Risk
Artisan Specialty Tea Trading LLC bears the risk of loss or damage to goods until successful delivery to the customer or a person authorised to receive them, subject to applicable law.
Delivery dates and timeframes are estimates unless expressly agreed otherwise. Delays may arise due to circumstances outside our reasonable control.
Nothing in this section excludes or restricts statutory rights or remedies relating to late, lost or undelivered goods.
Returns, refunds, product claims and order cancellations are governed by our Refund Policy and applicable law.
Eligible unused teaware and accessories may be returned under our voluntary return arrangements within 14 calendar days of delivery, subject to the conditions specified in the Refund Policy.
Tea and other food products are not eligible for voluntary change-of-mind returns or exchanges.
These voluntary conditions do not restrict claims relating to damaged, defective, contaminated, missing or incorrectly supplied products.
Customers should inspect deliveries promptly and report any issues in accordance with the notification procedures set out in the Refund Policy, subject to applicable statutory rights.
Requests to amend or cancel orders before dispatch should be submitted to customercare@avantcha.com within one hour of purchase where possible.
Such requests are subject to the order's processing status and cannot be guaranteed once fulfilment has commenced.
Artisan Specialty Tea Trading LLC may offer promotional discounts, complimentary products, limited-time offers or other benefits.
Each promotion may be subject to specific conditions concerning eligibility, delivery country, currency, duration, minimum purchase value, quantity restrictions, redemption limits or combination with other offers.
Material promotional conditions will be communicated in connection with the relevant offer.
Unless expressly stated otherwise, promotional discounts cannot be combined.
Where a product purchased at a discounted price is returned or refunded, the refund will ordinarily be calculated based on the amount actually paid for that product, subject to applicable law.
Complimentary gifts received as part of a qualifying promotion may generally be retained if the qualifying purchase is returned, unless the relevant promotional conditions expressly provide otherwise.
Any conditions affecting promotional gifts must be clearly disclosed and will not restrict applicable statutory rights.
Artisan Specialty Tea Trading LLC may refuse or withdraw promotional benefits in cases of fraud, misuse or material non-compliance with clearly disclosed promotional conditions, to the extent permitted by law.
Artisan Specialty Tea Trading LLC offers digital gift cards exclusively to customers shopping in the United Arab Emirates market through avantcha.com.
Gift cards are not available for purchase or redemption for international-market orders.
The following conditions apply:
Gift cards are valid for 12 months from the date of purchase, subject to applicable mandatory rights under UAE law.
Gift cards may be redeemed towards eligible products and services purchased through avantcha.com, in accordance with the applicable redemption conditions.
Gift cards may only be redeemed on avantcha.com for eligible orders and cannot be used at AVANTCHA Tea Bars or on other AVANTCHA websites.
Multiple gift cards may be redeemed towards a single eligible order.
Gift cards are non-transferable, non-refundable and non-replaceable, except where required by applicable law.
Gift cards cannot be exchanged for cash, except where required by law.
Gift cards may be used during promotional campaigns unless the relevant promotional conditions state otherwise.
Gift-card balances are managed electronically. Customers are responsible for keeping gift-card codes and redemption details secure.
If a gift card is lost, used without authorisation or otherwise compromised, customers should contact our Customer Care team promptly. Any available replacement or restoration will depend on verification of the purchase, the circumstances and applicable law.
The validity period, expiry date, redemption restrictions and other material conditions will be communicated before purchase.
Nothing in this section excludes or restricts rights that cannot lawfully be limited under UAE law.
Artisan Specialty Tea Trading LLC may issue store credit as compensation, goodwill or following an approved customer-service resolution.
The following conditions apply:
Store credit is issued manually and recorded against the relevant customer account.
Store credit does not expire.
Store credit may be used towards eligible purchases through avantcha.com, including product and delivery charges where applicable.
Store credit may be combined with discount codes or gift cards where supported by the checkout system and permitted by the relevant promotional conditions.
Store credit is non-transferable and cannot be exchanged for cash, except where required by law.
The application of store credit to transactions in different currencies or markets is subject to the functionality and conditions of the relevant checkout arrangement.
Where a customer is legally entitled to a monetary refund, store credit will be offered only as an alternative with the customer's agreement.
Where offered, Artisan Specialty Tea Trading LLC may provide workshops, masterclasses, tastings or other services through avantcha.com.
Specific booking conditions may apply to individual events or services, including requirements concerning participation, scheduling, cancellations and refunds.
Any material conditions will be disclosed before the booking is confirmed.
If Artisan Specialty Tea Trading LLC cancels an event or is unable to provide a booked service, customers will be offered an appropriate resolution in accordance with the relevant booking conditions and applicable law.
Nothing in this section restricts statutory cancellation or refund rights that may apply.
All content available on avantcha.com, including text, product descriptions, photography, graphics, designs, logos, trademarks and other materials, is owned by or licensed to Artisan Specialty Tea Trading LLC, other AVANTCHA group companies or the respective rights holders.
The AVANTCHA trademark is owned by AVANTCHA Switzerland GmbH.
The website and its content are protected by applicable intellectual property laws.
Customers may access and use the website for lawful personal purposes and legitimate business purchasing activities.
Protected website content may not be reproduced, modified, distributed or commercially exploited without prior written permission from the relevant rights holder, except where permitted by law.
No ownership rights or commercial licence to use AVANTCHA trademarks or other protected intellectual property are granted through access to the website or purchase of its products.
Customers and other website visitors must use avantcha.com lawfully and must not:
Violate applicable laws or the rights of third parties.
Attempt to gain unauthorised access to website systems, accounts or information.
Introduce malicious software or interfere with website security, performance or availability.
Engage in fraudulent transactions or misuse customer accounts.
Abuse promotional offers or redemption systems.
Use automated tools to extract substantial protected website content without authorisation, except where permitted by law.
Artisan Specialty Tea Trading LLC may investigate suspected misuse and take reasonable, proportionate measures to protect the website, its customers and its systems.
Such measures may include restricting access to an account where justified by the circumstances and permitted by law.
Existing contractual obligations and applicable statutory rights remain unaffected.
Artisan Specialty Tea Trading LLC endeavours to maintain the availability and functionality of the website but does not guarantee uninterrupted access.
We may modify website features, conduct maintenance or temporarily restrict access where reasonably necessary.
The website may contain links to external websites or services operated by third parties. Such services are subject to their own terms and privacy practices.
Artisan Specialty Tea Trading LLC is not responsible for the independent content or conduct of third-party websites, except to the extent liability arises under applicable law.
The collection, use and protection of personal data are governed by our Privacy Policy.
Artisan Specialty Tea Trading LLC is responsible for fulfilling its contractual obligations in accordance with applicable law.
Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, defective or unsafe products, death or personal injury, or any other liability that cannot lawfully be excluded or restricted.
For individual consumers, nothing in these Terms limits statutory rights concerning product quality, description, delivery, cancellation or refunds under applicable mandatory consumer protection legislation.
To the extent permitted by applicable law, Artisan Specialty Tea Trading LLC is not responsible for losses arising solely from circumstances beyond its reasonable control, provided it has fulfilled its applicable legal and contractual obligations.
Any limitation of liability must be interpreted in accordance with applicable law and does not affect rights or remedies that cannot legally be excluded.
For business customers, additional liability arrangements may be established through separately agreed commercial terms, subject to applicable law.
These Terms are governed by the laws of the United Arab Emirates.
Subject to any mandatory statutory jurisdiction or consumer protection rights, the parties expressly agree that civil and commercial disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre (DIFC Courts).
This express choice of jurisdiction does not exclude the jurisdiction of courts or authorities where their jurisdiction cannot lawfully be restricted, nor does it deprive consumers of mandatory protections applicable in their country of residence where those protections apply.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
For questions concerning these Terms, orders or customer-service matters, please contact:
Artisan Specialty Tea Trading LLC
Unit 12, Kunooz 6 Street
Al Manara, Al Quoz Industrial Area 1
PO Box 71552
Dubai, United Arab Emirates
Trade Licence No.: 803469
Email: customercare@avantcha.com
Artisan Specialty Tea Trading LLC reserves the right to amend these Terms to reflect changes in its services, business practices or legal requirements. The current version will be published on this page with its effective date.
Amendments will not retrospectively alter the contractual conditions applicable to orders already placed, except where required or permitted by law.
All Rights Reserved. © AVANTCHA 2026
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