Shipping Policy
Need Assistance?
We're here to help! Send us a message, and we'll respond as soon as possible. For queries about specific orders or products, please email customercare@avantcha.com, including your order number or product details.
Shipping Options – United Arab Emirates (UAE)
All UAE orders are shipped via Quiqup. The available delivery options are:
| DELIVERY TYPE | COST | DELIVERY TIME |
|---|---|---|
| 4 Hour Delivery | 40 AED | Dubai only – Order between 9AM and 3PM Monday to Saturday |
| Same Day Delivery | 20 AED below 200 AED FREE over 200 AED |
Abu Dhabi, Ajman, Dubai & Sharjah Order before 10AM, Monday to Saturday |
| Next Day Delivery | 20 AED below 200 AED FREE over 200 AED |
All Emirates – Delivery Monday to Saturday |
Shipping Options – International Orders
All international orders are shipped via DHL Express. Delivery times and thresholds vary by country. Orders above the threshold are shipped free of charge.
| COUNTRY | COST | DELIVERY TIME |
|---|---|---|
| Bahrain | 3 BHD FREE over 40 BHD |
2–4 business days |
| European Union | 10 EUR FREE over 100 EUR |
3–6 business days |
| Hong Kong | 85 HKD FREE over 750 HKD |
2–4 business days |
| Japan | 1,600 JPY FREE over 14,000 JPY |
3–5 business days |
| Jordan, Kazakhstan, Lebanon | 12 USD FREE over 120 USD |
3–6 business days |
| Kuwait | 3 KWD FREE over 33 KWD |
2–4 business days |
| Malaysia | 50 MYR FREE over 500 MYR |
3–5 business days |
| Norway | 120 NOK FREE over 1,200 NOK |
3–6 business days |
| Oman | 3 OMR FREE over 42 OMR |
2–4 business days |
| Qatar | 40 QAR FREE over 400 QAR |
3–5 business days |
| Saudi Arabia | 40 SAR FREE over 400 SAR |
3–5 business days |
| Singapore | 15 SGD FREE over 120 SGD |
2–4 business days |
| United States | 10 USD FREE over 100 USD |
3–5 business days |
Shipping costs are confirmed at checkout. We require a physical delivery address – PO Boxes are not accepted.
Additional Information
Delivery times are estimates and start from the dispatch date. ARTISAN SPECIALTY TEA TRADING LLC is not responsible for delays caused by customs clearance at the destination.
