• FREE DELIVERY IN UAE OVER 200 AED
  • FREE INTERNATIONAL DELIVERY OVER 400 AED
  • COMPLIMENTARY SAMPLES WITH EACH ORDER
USD
USD
Free delivery in UAE over 200 AED
Free international delivery over 400 AED
Complimentary samples with each order

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Shipping Info

Please note, we are currently experiencing delivery delays due to extended processing times and external courier disruptions. 

Need some help? Send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please include your order number or product details. retail@avantcha.com

Shipping Costs:

We offer the following shipping terms:

DestinationOrder AmountServiceTaxes and Custom DutiesCostDelivery Time
UAE Wide* AED 200 or moreLocal CourierNILFree2-3 Business Days
Below AED 200Local CourierNILFlat Rate AED 202-3 Business Days

*Our courier may not deliver to some remote areas of the UAE, in this case Emirates Post services will be used.

DestinationOrder AmountServiceTaxes and Custom DutiesCostDelivery Time
Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Saudi ArabiaAED 400 or moreAramex Express Courier IncludedFree3-5 Business Days
Below AED 400Aramex Express CourierIncluded Flat Rate AED 303-5 Business Days
DestinationOrder AmountServiceTaxes and Custom DutiesCostDelivery Time
Australia, CanadaAED 400 or moreExpress Postal ServiceNot Included Free5-8 Business Days
Below AED 400 Express Postal Service Not Included Flat Rate AED 405-8 Business Days

As all parcels need to be signed for, we ask you to provide a physical home or office address and NOT a Post Office Box. 

Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item.

Import taxes and duties

For most countries (check table above) we use Aramex or DHL courier service for all our shipments and all fees and taxes will be included (free domicile). You will have piece of mind and do not need to worry about any VAT or other taxes.

In rare cases the courier company will ask you to pay the duties (which is a mistake). Kindly share the receipt with us once you paid and we will take this further with the courier company to arrange a refund.

USA, Canada, Australia: We use Express Postal Service and free domicile service (DDP) is not available unfortunately.

For most countries Green Tea and Black Tea are excempt from custom duties. Please check on your country specific Customs website. 

Dispatch and Delivery 

All orders (worldwide) are fulfilled by ARTISAN SPECIALTY TEA TRADING and shipped from Dubai. 

The products will be dispatched within 3 UAE business days (Sunday to Thursday)  from the confirmation of order. If the order is not dispatched in five business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund. 

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ATLAS TEA DMCC is not responsible for any delays caused by destination customs clearance processes.

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