Shipping Info

Shipping Costs:

We offer the following shipping terms:

UAE:

Order AmountCostServiceDelivery Time
200 or moreFreeDomestic, Express2-3 Business Days
Below 199AED 20 Flat RateDomestic, Express2-3 Business Days

Middle East: Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia

Weight (in grams)CostServiceDelivery Time
Below 500AED 50Express Courier3-5 Business Days
500 to 1000AED 70Express Courier3-5 Business Days
each additional 500 gramsAED 20Express Courier3-5 Business Days

For international shipping: Please type in your address on the checkout page and the rates will be visible.

As all parcels need to be signed for, we ask that you DO NOT provide us with a Post Office Box address (Except when the shipping method Emirates Post has been chosen).

Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item.

Dispatch and Delivery 

All orders (worldwide) are fulfilled by ARTISAN SPECIALTY TEA TRADING and shipped from Dubai. 

The products will be dispatched within 3 UAE business days (Sunday to Thursday)  from the confirmation of order. If the order is not dispatched in five business days for any reason, you will be contacted via email to offer and alternative product, partial shipment or full refund. 

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ATLAS TEA DMCC is not responsible for any delays caused by destination customs clearance processes.

Import taxes and duties

To most European countries the shipping fees will include custom duties.  However, as the recipient, you are liable for all possible import duties, customs and local sales taxes; payment of these maybe necessary to release your order from customs on arrival. ATLAS TEA DMCC is will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.