• FREE DELIVERY IN UAE FROM 200 AED
  • FREE INTERNATIONAL DELIVERY FROM 400 AED
  • COMPLIMENTARY SAMPLES WITH EACH ORDER
USD
USD
FREE DELIVERY IN UAE FROM 200 AED
FREE INTERNATIONAL DELIVERY FROM 400 AED
COMPLIMENTARY SAMPLES WITH EACH ORDER
Login or Register

Shipping Info

Please note, we are currently experiencing delivery delays due to extended processing times and external courier disruptions. 

Need some help? Send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please include your order number or product details. retail@avantcha.com

Shipping Costs:

We offer the following shipping terms:

Destination Order Amount Service Taxes and Custom Duties Cost Delivery Time
UAE Wide* AED 200 or more Local Courier NIL Free Within 2 Business Days
Below AED 200 Local Courier NIL Flat Rate AED 20 Within 2 Business Days

*Our courier may not deliver to some remote areas of the UAE, in this case Emirates Post services will be used.

Destination Order Amount Service Taxes and Custom Duties Cost Delivery Time
Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia AED 400 or more DHL Express Courier

Included *

Free 3 – 5 Business Days
Below AED 400 DHL Express Courier

Included *

Flat Rate AED 30 3 – 5 Business Days

* Any custom duty / VAT payment will be added to your total bill on the checkout page so at the time of receiving your order there won’t be any payment due.

In rare cases the courier company will ask you to pay the duties (which is a mistake). Kindly share the receipt with us once you paid and we will take this further with the courier company to arrange a refund.

Destination Order Amount Service Taxes and Custom Duties Cost Delivery Time

Austria, Belgium, Czech Republic, France, Greece, Denmark, Finland, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Malaysia, Netherlands, Poland, Turkey, Sweden, Norway Singapore, Slovenia, USA

AED 400 or more DHL Express Courier

Included *

Free 3 – 5 Business Days
Below AED 400 DHL Express Courier

Included *

Flat Rate AED 40 3 – 5 Business Days

* Any custom duty / VAT payment will be added to your total bill on the checkout page so at the time of receiving your order there won’t be any payment due.

In rare cases the courier company will ask you to pay the duties (which is a mistake). Kindly share the receipt with us once you paid and we will take this further with the courier company to arrange a refund.

Destination Order Amount Service Taxes and Custom Duties Cost Delivery Time
Canada, Kazakhstan AED 400 or more DHL Express Courier

Not Included

Free 3 – 5 Business Days
Below AED 400 Express Postal Service

Not Included

Flat Rate AED 40 5 – 8 Business Days

Where possible please have deliveries sent to a work place or residence where someone is available to receive and item or schedule the contactless delivery through the DHL link sent to you once the shipment is ready for delivery.

We ask you to provide a physical home or office address and NOT a Post Office Box. 

Dispatch and Delivery 

We use DHL Express courier service worldwide for all our pre-paid shipments.

The products will be dispatched next business days (Monday to Saturday)  from the confirmation of order. If the order is not dispatched in five business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund. 

DHL will send an email and SMS notification as soon as they pick up your order and you will be able to conveniently schedule your delivery and request “contactless delivery” where the courier can leave your order at the door, mailbox or neighbour.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ATLAS TEA DMCC is not responsible for any delays caused by destination customs clearance processes.

Sign up for our newsletter
X

Login to your account

Reset your password?

Don't have an account?
Create an Account
X

Create an account


Have an account?
Login
X

Reset your account password

Please enter the email address you registered with. We will email you a link to create a new password.


Login
X

Select your Region