Please note, we are currently experiencing delivery delays due to extended processing times and external courier disruptions.
Need some help? Send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please include your order number or product details. retail@avantcha.com
We offer the following shipping terms:
| Destination | Order Amount | Service | Taxes and Custom Duties | Cost | Delivery Time |
|---|---|---|---|---|---|
| UAE Wide* | AED 200 or more | Local Courier | NIL | Free | Within 2 Business Days |
| Below AED 200 | Local Courier | NIL | Flat Rate AED 20 | Within 2 Business Days |
*Our courier may not deliver to some remote areas of the UAE, in this case Emirates Post services will be used.
| Destination | Order Amount | Service | Taxes and Custom Duties | Cost | Delivery Time |
|---|---|---|---|---|---|
| Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia | AED 400 or more | DHL Express Courier | Included Duties and Customs excluded for Saudi Arabia. | Free | 3-5 Business Days |
| Below AED 400 | DHL Express Courier | Included Duties and Customs excluded for Saudi Arabia. |
Flat Rate AED 30 | 3-5 Business Days |
| Destination | Order Amount | Service | Taxes and Custom Duties | Cost | Delivery Time |
|---|---|---|---|---|---|
| Austria, Belgium,Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Kazakhstan, Luxembourg, Malaysia, Netherlands, Poland, Russia, Singapore, Slovenia, Spain, Turkey, USA | AED 400 or more | DHL Express Courier | Included | Free | 3-5 Business Days |
| Below AED 400 | DHL Express Courier | Included | Flat Rate AED 40 | 3-5 Business Days |
| Destination | Order Amount | Service | Taxes and Custom Duties | Cost | Delivery Time |
|---|---|---|---|---|---|
| Canada | AED 400 or more | DHL Express Courier Shipping | Included | Free | 3-5 Business Days |
| Below AED 400 | Express Postal Service | Not Included | Flat Rate AED 40 | 5-8 Business Days |
Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item.
We ask you to provide a physical home or office address and NOT a Post Office Box.
We use DHL Express courier service worldwide for all our pre-paid shipments and all fees and taxes will be included *(free domicile). You will have peace of mind and do not need to worry about any VAT or other taxes.
In rare cases the courier company will ask you to pay the duties (which is a mistake). Kindly share the receipt with us once you paid and we will take this further with the courier company to arrange a refund.
* Any custom duty / VAT payment will be added to your total bill on the checkout page so at the time of receiving your order there won’t be any payment due.
The products will be dispatched next business days (Sunday to Thursday) from the confirmation of order. If the order is not dispatched in five business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund.
DHL will send an email and SMS notification as soon as they pick up your order and you will be able to conveniently schedule your delivery and request “contactless delivery” where the courier can leave your order at the door, mailbox or neighbour.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ATLAS TEA DMCC is not responsible for any delays caused by destination customs clearance processes.
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