• FREE DELIVERY IN UAE FROM 200 AED
  • FREE INTERNATIONAL DELIVERY FROM 400 AED
  • COMPLIMENTARY SAMPLES WITH EACH ORDER
USD
USD
FREE DELIVERY IN UAE FROM 200 AED
FREE INTERNATIONAL DELIVERY FROM 400 AED
COMPLIMENTARY SAMPLES WITH EACH ORDER
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Shipping Info

Please note, we are currently experiencing delivery delays due to extended processing times and external courier disruptions. 

Need some help? Send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please include your order number or product details. retail@avantcha.com

Shipping Costs:

We offer the following shipping terms:

DestinationOrder AmountServiceTaxes and Custom DutiesCostDelivery Time
UAE Wide* AED 200 or moreLocal CourierNILFreeWithin 2 Business Days
Below AED 200Local CourierNILFlat Rate AED 20Within 2 Business Days

*Our courier may not deliver to some remote areas of the UAE, in this case Emirates Post services will be used.

DestinationOrder AmountServiceTaxes and Custom DutiesCostDelivery Time
Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Saudi ArabiaAED 400 or moreDHL Express Courier Included
Duties and Customs excluded for Saudi Arabia.
Free3-5 Business Days
Below AED 400DHL Express CourierIncluded
Duties and Customs excluded for Saudi Arabia.
Flat Rate AED 303-5 Business Days
DestinationOrder AmountServiceTaxes and Custom DutiesCostDelivery Time
Austria, Belgium,Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Kazakhstan, Luxembourg, Malaysia, Netherlands, Poland, Russia, Singapore, Slovenia, Spain, Turkey, USA AED 400 or more DHL Express Courier IncludedFree 3-5 Business Days
Below AED 400DHL Express Courier Included Flat Rate AED 403-5 Business Days
DestinationOrder AmountServiceTaxes and Custom DutiesCostDelivery Time
CanadaAED 400 or moreDHL Express Courier ShippingIncluded Free3-5 Business Days
Below AED 400 Express Postal Service Not Included Flat Rate AED 405-8 Business Days

Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item.

We ask you to provide a physical home or office address and NOT a Post Office Box. 

Import taxes and duties

We use DHL Express courier service worldwide for all our pre-paid shipments and all fees and taxes will be included *(free domicile). You will have peace of mind and do not need to worry about any VAT or other taxes.

In rare cases the courier company will ask you to pay the duties (which is a mistake). Kindly share the receipt with us once you paid and we will take this further with the courier company to arrange a refund.

* Any custom duty / VAT payment will be added to your total bill on the checkout page so at the time of receiving your order there won’t be any payment due.

Dispatch and Delivery 

The products will be dispatched next business days (Sunday to Thursday)  from the confirmation of order. If the order is not dispatched in five business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund. 

DHL will send an email and SMS notification as soon as they pick up your order and you will be able to conveniently schedule your delivery and request “contactless delivery” where the courier can leave your order at the door, mailbox or neighbour.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ATLAS TEA DMCC is not responsible for any delays caused by destination customs clearance processes.

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